Service Management Lead
Core
Own end-to-end problem, change, and incident management processes for Linkly's payment integration platform, ensuring incidents translate into resolved problems and compliant changes.
Role type
Senior Service Management Lead (Process Ownership)
Builds
Incident-to-problem workflows, change governance, disaster recovery testing programs, and compliance-aligned delivery backlogs.
Domain
Fintech / Payments / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Problem management, Change management, Incident management, ITIL practices, CAB chairing, Stakeholder influence, Process improvement, Compliance coordination, Disaster recovery testing, Backlog prioritization
Preferred skills
Payments/fintech domain knowledge, PCI DSS compliance experience, Business continuity testing, Experience in process-mature organizations
Technologies
ITIL, CAB, Disaster Recovery tools
Responsibilities
Convert incidents into problems and drive root cause resolution, Manage change governance and lead the Change Advisory Board, Coordinate disaster recovery and business continuity tests, Build cross-team buy-in and educate teams on processes, Report on process performance and blockers to leadership.
Seniority
Senior, hands-on IC
