Strategic Client Success Manager
Core
Oversee a portfolio of high-value clients as a trusted advisor to help them achieve business objectives and maximize technology solution value.
Role type
Senior Strategic Client Success Manager
Builds
Lasting client partnerships and sustainable account growth
Domain
SaaS / Enterprise Software / Real Estate
Deliverable
client delivery
Required skills
Strategic relationship management, client lifecycle management, product adoption driving, cross-functional coordination, business model analysis, account growth strategies, Salesforce proficiency, project management
Preferred skills
Real estate industry experience, undergraduate degree
Technologies
Salesforce
Responsibilities
Manage a dedicated portfolio of high-value clients acting as a trusted advisor, guide customers through the entire client lifecycle including onboarding and retention, translate strategic customer needs into actionable initiatives, develop deep understanding of client business models, drive product adoption through proactive engagement, monitor client performance to identify improvement opportunities, coordinate cross-functional support from leadership and product teams, identify opportunities for incremental business growth through advocacy and referrals
Seniority
Senior, hands-on IC
