IT Service & Support Specialist (m/w/d)
Core
IT Service & Support Specialist handling tickets, incidents, and service requests via multiple channels to ensure high-quality IT support for internal users.
Role type
IT Service Desk Specialist
Builds
IT support services and incident resolution workflows
Domain
IT Service Management / Enterprise IT Support
Deliverable
client delivery
Required skills
Ticket management, problem-solving, ITSM tools, Windows, O365, Entra, Intune, networking, ITIL Foundation
Preferred skills
Azure, advanced troubleshooting
Technologies
Jira, ITSM systems, Windows, O365, Entra, Intune
Responsibilities
Handle and resolve standard IT issues (password resets, printers, VPN), escalate complex cases, communicate proactively with users, ensure SLA compliance, document actions and contribute to process improvement.
Seniority
Individual Contributor