Key Account Manager
Core
Building long-term relationships with Enterprise clients in FMCG/CPG to drive product adoption, cross-sell, and retention.
Role type
Senior Key Account Manager (B2B SaaS)
Builds
Global cloud services (SaaS) for business process efficiency in CPG, FMCG, and pharmaceuticals
Domain
B2B SaaS / FMCG / CPG / Retail
Deliverable
production ML models
Required skills
B2B sales with high LTV clients, Enterprise account management, cross-sell and up-sell strategies, contract negotiation, stakeholder management, RFI/RFP handling, churn reduction, joint business planning
Preferred skills
IT services / B2B SaaS experience, English B2 or higher
Technologies
SaaS platforms, cloud services
Responsibilities
Develop win-win relationships with key stakeholders, execute sales plans via expansion, present commercial proposals, manage contract renewals and pricing, onboard clients post-signature, create joint business plans, monitor NPS/CSAT, control payments and debt recovery, gather feedback for product teams, analyze competitor solutions
Seniority
Senior, hands-on IC
