Sales Support Administrator
Core
Partner with National Account Managers and cross-functional teams to coordinate national account requirements, monitor orders and delivery performance, resolve customer claims and invoicing discrepancies, and maintain accurate information across CRM, ERP, and customer portal systems.
Role type
Sales Support Administrator
Builds
Seamless customer experience for national accounts in the steel building products sector
Domain
Manufacturing / Steel Building Products / Sales Operations
Deliverable
dashboards & analysis
Required skills
CRM and ERP system navigation, order monitoring, claims and invoicing resolution, report preparation, process improvement, stakeholder engagement
Preferred skills
Commercial awareness, analytical thinking, problem-solving, attention to detail
Responsibilities
Coordinate national account requirements and deliver customer commitments; Monitor customer orders, delivery performance, and service requirements; Investigate and coordinate resolution of customer claims and invoicing discrepancies; Manage and maintain accurate information across CRM, ERP, and customer portal systems; Prepare reports and presentations for sales teams and leadership; Identify opportunities to improve processes and ways of working
Seniority
Individual Contributor