Process Intelligence Lead
Core
Translate credit decisions into sustainable operational processes across the customer credit lifecycle (sign-up to arrears, hardship, collections) to deliver fair, compliant, and effective outcomes.
Role type
Senior Process Intelligence Lead (Operations & Strategy)
Builds
End-to-end credit processes, workflow automation, and change management frameworks for credit decisioning.
Domain
Financial Services / Credit Operations / Energy & Utilities
Required skills
Credit operations expertise, process architecture, operational transformation, change management, stakeholder engagement, regulatory compliance, Lean Six Sigma, champion/challenger testing, systems implementation
Preferred skills
Experience in energy or utilities sector, hardship journey management, disconnection/reconnection processes, case management
Technologies
None explicitly stated
Responsibilities
Design credit strategies and end-to-end processes defining treatment rules and controls; Simplify workflows and strengthen automation across the collections journey; Manage change priorities, dependencies, and rollback plans; Embed regulatory obligations and customer protections into systems; Partner with teams on readiness, training, and adoption using controlled testing.
Seniority
Senior, hands-on IC