Customer Experience Coordinator
Core
Support the delivery of a seamless customer experience by managing customer enquiries, processing orders, and coordinating with internal teams to ensure accurate and on-time order delivery.
Role type
Customer Experience Coordinator
Builds
Order-to-cash processes and customer service interactions for fertiliser customers
Domain
Agriculture / Fertilisers
Deliverable
client delivery
Required skills
Customer service, order management, business systems proficiency, problem-solving, attention to detail, organizational skills, multi-priority management
Responsibilities
Respond to customer enquiries via phone and email, manage customer orders through the order-to-cash process, coordinate with Sales, Credit, Distribution and Logistics teams, resolve customer service issues, maintain accurate order and customer information in business systems, conduct outbound customer contact, support continuous improvement initiatives
