Customer Care Specialist (
Core
Primary contact for assigned customers managing end-to-end Order-to-Cash (OTC) processes, order fulfillment, and supply chain coordination for animal nutrition products.
Role type
Customer Care Specialist (Order-to-Cash & Supply Chain Coordination)
Builds
Customer orders, shipments, and delivery schedules
Domain
Animal Nutrition / Food & Beverage
Deliverable
product features
Required skills
Order management, supply chain coordination, forecasting, SAP/ERP proficiency, JIT principles, cross-functional collaboration
Preferred skills
Data analysis, strategic planning, process improvement
Responsibilities
Act as primary contact for assigned customers; manage end-to-end Order-to-Cash (OTC) process; coordinate import shipments and deliveries; support forecasting and demand planning; maintain accurate order documentation in SAP; monitor forecast vs. actual performance; drive accountability for forecast discipline.