Customer Service Agent
Core
Manage the Order-to-Cash process for distributors, handling order entry, invoicing, and logistics coordination to ensure timely delivery and customer satisfaction.
Role type
Customer Service Agent (Order-to-Cash)
Builds
Customer orders and invoices for distributors
Domain
Healthcare distribution / Logistics
Required skills
ERP system proficiency (Business Central), Microsoft Office, order entry, invoicing, logistics tracking, stock shortage identification, stakeholder communication
Preferred skills
French, German, or Dutch language skills
Responsibilities
Enter orders into the ERP system, prepare shipments administratively, identify and report stock shortages, invoice delivered goods, update customer shipping information, manage internal customer service processes, provide customers with order status updates, coordinate with Warehousing, QA, Finance, Planning, Sales, and Product Management