Guest Service Agent
Core
Frontline hospitality role creating personalized guest experiences from arrival to departure at a luxury hotel.
Role type
Guest Service Agent (Front Office)
Builds
Guest arrivals, departures, room registrations, and personalized service moments
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relationship management, local knowledge, problem-solving, multi-tasking, cash handling, system proficiency, concierge services
Preferred skills
Luxury hotel experience, Opera Cloud, Salesforce, driver's license
Technologies
Opera Cloud, Salesforce
Responsibilities
Managing guest arrivals, departures, and room registrations; Handling guest enquiries and requests; Providing local recommendations and concierge services; Processing transactions and cashiering duties; Collaborating with housekeeping and other departments; Maintaining lobby presentation and following safety procedures
Seniority
Individual Contributor, entry to mid-level