National Service Manager
Core
Strengthen after-sales support across Australia by assessing dealer service capability, training teams, coordinating complex equipment failures, and feeding product quality data back to engineering.
Role type
National Service Manager (Agricultural/Construction Machinery)
Builds
Dealer service capability and customer support network in Australia
Domain
Agricultural and construction machinery
Deliverable
client delivery
Required skills
after-sales/service management, dealer network management, technical training, troubleshooting, coordination, spare-parts inventory planning, service trend analysis, communication, analytical skills
Preferred skills
farm machinery operating knowledge, common failure issue knowledge, multinational OEM experience, cross-cultural experience, overseas work experience
Responsibilities
Assess dealer service capability, train and coach service teams, set service expectations and review performance, coordinate dealers and global technical resources for complex failures, plan spare-parts inventory, monitor service trends, feed product quality and breakdown data to engineering teams
Seniority
Mid-Senior, hands-on national role