Customer Care Manager (m/w/d) für Frankreich
Core
Primary point of contact for France-speaking customers, managing support, sales support, and order fulfillment.
Role type
Customer Care Manager
Builds
Customer relationships, order fulfillment, sales lead qualification
Domain
Customer service and sales support
Deliverable
client delivery
Required skills
Fluent French and English, CRM proficiency, ERP systems (Dynamics 365 Business Central preferred), order processing, supply chain coordination, complaint resolution, lead qualification
Preferred skills
Experience with Dynamics 365 Business Central, proactive mindset, ability to work independently
Technologies
CRM systems, Outlook, Excel, Word, Dynamics 365 Business Central
Responsibilities
Act as primary contact for France-speaking customers, resolve customer issues and complaints, process customer orders from receipt to delivery, manage deliveries and resolve logistical issues, qualify leads and set appointments with Sales Representatives, maintain accurate CRM records, suggest system improvements (via careerplan.io/jobs/2261176-customer-care-manager-mwd-fur-frankreich-at-cbb-gmbh)
Seniority
Individual Contributor
