Customer Care Manager - Spain, Portugal, Italy (m/w/d)
Core
Primary point of contact for Spain, Portugal, and Italy, managing customer support, order processing, and sales lead qualification.
Role type
Customer Care Manager (Sales Support)
Builds
Customer relationships, order fulfillment, and sales pipeline support
Domain
Retail / Customer Service / Sales (via careerplan.io/jobs/2261188-customer-care-manager-spain-portugal-italy-mwd-at-cbb-gmbh)
Deliverable
client delivery
Required skills
Fluent Spanish, Italian, and English; Customer service expertise; CRM proficiency; Order management; Sales lead qualification
Preferred skills
Dynamics 365 Business Central; ERP systems
Technologies
CRM systems; Outlook; Excel; Word; Dynamics 365 Business Central
Responsibilities
Act as primary contact for Spain, Portugal, and Italy; Address customer enquiries related to products, installation, cleaning, and maintenance; Process customer orders from receipt to delivery; Resolve delivery complaints with Technical Services; Qualify leads and set appointments with Sales Representatives; Promote new product ranges and updates; Manage smaller customer accounts; Maintain accurate CRM records.
Seniority
Individual Contributor