French Teammate (CS Agent)
Core
Primary point of contact for French-speaking customers, providing support, information, and resolution for inquiries across phone, email, and chat channels.
Role type
Customer Service Agent (CS Agent)
Builds
Customer support interactions and issue resolutions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer Experience / BPO
Deliverable
client delivery
Required skills
French (native/near-native fluency), English (professional working proficiency), active listening, empathy, problem-solving, time management, CRM navigation
Preferred skills
Experience in customer service/call center (6 months to 2 years), CRM software experience (Zendesk, Salesforce)
Responsibilities
Manage and respond to incoming customer queries via phone, email, and live chat; Diagnose and resolve customer issues with empathy; Document interactions in CRM; Collaborate with internal departments and escalate complex issues; Ensure communications adhere to quality guidelines; Maintain schedule adherence and meet KPIs; Make periodic outbound calls for follow-ups.