Premium Support Engineer (Singapore)
Core
Front-line technical support for Replit's highest-value enterprise and top-tier developer customers, resolving complex platform issues and leading incident communications.
Role type
Senior Premium Support Engineer
Builds
High-priority support operations for Replit's agentic software creation platform
Domain
Developer tools / AI-driven software development
Deliverable
client delivery
Required skills
JavaScript debugging, Python debugging, complex technical troubleshooting, incident management, SLA adherence, internal tooling automation, cross-functional partnership, team mentorship
Preferred skills
Replit platform usage, IDE/terminal familiarity, AI tool experience (Claude, ChatGPT)
Responsibilities
Provide swift, high-priority support to Premium customers within strict SLAs; Diagnose, reproduce, and resolve complex technical issues across the Replit platform; Escalate and track high-impact issues with Product and Engineering; Lead customer-facing communications during outages or incidents; Identify recurring issues and collaborate internally to reduce time-to-resolution; Contribute to internal tooling, automation, and documentation; Partner with Engineering, Product, Sales and other internal teams; Onboard and mentor other support engineers
Seniority
Senior, hands-on IC with mentorship responsibilities
