Support Engineer
Core
Partnering with engineering to investigate, resolve, and ship fixes directly in production codebases to prevent future issues.
Role type
Support Engineer (Engineering-focused)
Builds
AI-powered agents, automations, and internal tooling to resolve issues faster and stop recurrence.
Domain
Developer documentation platform / SaaS
Deliverable
production ML models | product features
Required skills
Strong engineering foundation, ability to diagnose and resolve technical issues end-to-end, exposure to AI tooling and LLM-based workflows, exceptional written communication, builder mindset for automation.
Preferred skills
Experience in technical support or developer-facing roles, CS degree or engineering experience, directly owned a customer relationship or support queue.
Technologies
AI tooling, LLM-based workflows, production codebases
Responsibilities
Opening PRs in production codebases to patch bugs and improve behavior, building AI-powered agents and automations, identifying patterns across support cases to signal engineering and product, responding to product and technical questions through the support inbox.
Seniority
Individual Contributor (IC), open to strong new grads or those with a few years of experience.