Customer Education, Content & Systems Operations Lead
Core
Building the operational foundation and systems for OpenAI's Customer Education function to help enterprises adopt frontier AI effectively.
Role type
Senior strategic operator / program lead for customer education operations
Builds
Scalable workflows, governance systems, and operating rhythms for the education content portfolio
Domain
Artificial Intelligence / Enterprise Customer Education
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Content operations, program management, cross-functional team leadership, system design, risk identification, AI automation, executive communication, workflow optimization
Preferred skills
Customer success/enablement experience, multi-format content management, GTM execution support, AI-enabled workflow building
Technologies
AI tools for automation and synthesis
Responsibilities
Own content portfolio health and lifecycle governance, run team operating rhythms, translate business needs into system requirements, design scalable processes for program delivery, identify operational risks and execution breakdowns, use AI to automate repeatable work
Seniority
Senior, hands-on IC with strategic scope