AI Success Engineer - EDU
Core
Post-sales technical advisor driving AI adoption and value realization for education institutions using OpenAI's platform.
Role type
Senior Technical Account Manager / Success Engineer (Education)
Builds
Enterprise AI adoption programs, deployment roadmaps, and agentic solutions for academic and administrative workflows.
Domain
Education Technology / Generative AI
Deliverable
production ML models | product features | client delivery
Required skills
Technical account management, GenAI consulting, solutions architecture, program management, stakeholder engagement, workflow mapping, adoption strategy, technical enablement, use case design, value realization metrics
Preferred skills
OpenAI product expertise, API/SDK integration, embedding knowledge, retrieval techniques, fine-tuning, custom model usage, C-level advisory, change management
Technologies
ChatGPT Edu (Codex & Work), API, connectors, Agents, OpenAI platform
Responsibilities
Lead post-sale technical relationship as trusted advisor for EDU customers; Identify and implement tech interventions to drive product adoption; Own account health and technical success metrics; Deliver technical configuration and enablement; Identify and validate EDU specific value drivers through workshops; Translate institutional objectives into actionable adoption roadmaps; Drive value realization through baselines, metrics, and reporting; Build relationships with executive sponsors and technical teams; Identify expansion opportunities for new workflows; Partner cross-functionally to resolve blockers and surface feedback
Seniority
Senior, hands-on IC with strategic advisory