Customer Education Program Manager, New Products
Core
Design and scale repeatable education programs to help enterprise customers adopt new AI product features and capabilities.
Role type
Customer Education Program Manager (New Products)
Builds
Customer-facing education assets including use cases, demos, quickstarts, webinars, and adoption guides for enterprise clients.
Domain
Enterprise SaaS / Artificial Intelligence / Product Education
Deliverable
product features
Required skills
Program management, cross-functional collaboration, product synthesis, content development, strategic planning, data analysis, stakeholder management, workflow design, adoption strategy
Preferred skills
Enterprise SaaS experience, AI product knowledge, webinar production, AI tool usage, rapid technology adaptation
Technologies
AI tools, webinar platforms, content management systems
Responsibilities
Build and scale repeatable education programs for new product launches; Translate complex product information into practical use cases and adoption guidance; Partner with Product, Marketing, and Developer Experience teams; Create customer-facing education packages; Develop frameworks for educational approaches; Gather customer feedback to improve programs; Measure education initiative effectiveness; Establish long-term operating models for customer education.
Seniority
Mid-Senior, hands-on IC