Customer Success Manager
Core
Senior Customer Success Manager acting as a strategic advisor to healthcare organizations to drive adoption of predictive AI technology for patient care and operational efficiency.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Circadia Intelligence Platform (contactless sensing, predictive models, EHR integrations) for post-acute care networks
Domain
Healthcare / Health IT / AI
Deliverable
production ML models | product features
Required skills
Strategic account management, complex multi-site client management, executive-level communication, consultative problem solving, data-driven advisory, post-sales lifecycle ownership, roadmap feedback
Preferred skills
Healthcare, med-tech, or health IT industry experience
Technologies
Circadia Intelligence Platform, EHR systems
Responsibilities
Act as a trusted advisor to key leadership teams; Lead seamless onboarding and implementation engagements; Navigate confidently at clinical and executive levels; Leverage predictive analytics to surface insights; Own the full post-sales lifecycle; Bring field intelligence back to the product team
Seniority
Senior, hands-on IC
