Telefonisten (m/w/d) für Patientenservice
Core
First-level support and appointment scheduling for patients via phone and email.
Role type
Patient service coordinator (telephony)
Builds
Appointment bookings and patient communication
Domain
Healthcare
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, empathy, stress resilience, flexible scheduling
Preferred skills
Medical assistant (MFA) or nursing background, experience with psychiatric patients, inbound/outbound telephony
Responsibilities
Answering patient inquiries, scheduling doctor appointments, handling complaints, coordinating calls, processing email requests
Seniority
Entry-level to Mid-level, hands-on IC
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