Customer Service Coordinator
Core
Primary point of contact for customers, coordinating collection requests, managing logistics, and updating internal CRM to ensure smooth customer experience.
Role type
Customer Service Coordinator
Builds
Customer service operations and logistics coordination
Domain
Customer service / Logistics coordination
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Logistics coordination, CRM management, Stakeholder communication, Return process management, Microsoft Office proficiency
Responsibilities
Manage and action return and collection requests, Follow up with customers regarding outstanding returns, Coordinate returns with internal stakeholders, Liaise with transport providers and drivers, Monitor return timeframes and escalate delays, Maintain accurate records and provide updates to teams