Customer Support Specialist II
Core
Ensure timely delivery of customer shipments, maintain daily communication, and build strong relationships with customers and carriers.
Role type
Customer Support Specialist (Logistics/Transportation)
Builds
Shipment tracking, appointment scheduling, and load status updates for freight customers.
Domain
Logistics and Transportation
Required skills
Transportation Management System (TMS) proficiency, shipment monitoring, appointment scheduling, customer communication, problem-solving, load status updates
Preferred skills
College degree, freight industry knowledge, advanced Microsoft Office/Google Workspace proficiency
Responsibilities
Process shipment entries, monitor shipments for on-time pick-up and delivery, schedule appointments with shippers/receivers, update load status in the system, contact carriers for status updates, correspond regarding detention and accessorial information, assist logistics teams with shipment issues
Seniority
Entry-level to Mid-level