Technical Account Manager
Core
Serve as the primary technical liaison for enterprise customers to ensure successful onboarding, deployment, and ongoing management of Chooch's AI Vision platform.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer adoption and retention of computer vision AI solutions
Domain
Enterprise AI / Computer Vision / SaaS
Deliverable
client delivery
Required skills
Technical account management, project management, support ticket ownership, cross-functional coordination, stakeholder communication, problem-solving, API/cloud platform familiarity, enterprise customer support
Preferred skills
Experience in healthcare, manufacturing, retail, or security sectors; familiarity with Jira/Zendesk/Freshdesk; ability to translate technical details into actionable tasks
Technologies
Jira, Zendesk, Freshdesk, APIs, cloud platforms
Responsibilities
Lead customer onboarding and deployment projects; oversee support tickets and issue resolution; coordinate between customers and internal engineering/product teams; manage project timelines and risks; translate customer feedback into product insights
Seniority
Senior, hands-on IC