IT-Support Specialist (m/w/d) – Leipzig
Core
Provide technical support to users, troubleshoot workstation and standard software issues, and manage user access.
Role type
IT Support Specialist
Builds
User support and IT service stability
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
Ticket system management, workstation troubleshooting, standard software support, user access management, incident documentation, structured problem analysis
Responsibilities
Receive and prioritize support requests, analyze and resolve workstation and software issues, configure workstations and manage user access, escalate complex cases, document solutions and create user guides