IT-Support Specialist (m/w/d) – Kiel
Core
Provide technical support to users, troubleshoot workstation issues, and manage IT services.
Role type
IT Support Specialist
Builds
IT support services for end-users
Domain
IT Services / Desktop Support
Deliverable
client delivery
Required skills
ticketing systems, workstation troubleshooting, standard software, network basics, user access management, documentation, communication
Responsibilities
Handle and prioritize support requests via a ticketing system, analyze and resolve issues on workstations and standard software, configure workstations and manage user access, escalate complex cases with detailed error descriptions, document solutions and create user guides