Junior Technical Support Specialist
Core
Internal technical support specialist for B2B retail, diagnosing and fixing issues for account managers and operations teams.
Role type
Junior Technical Support Specialist
Builds
Internal support for company colleagues
Domain
B2B retail / Internal IT support
Deliverable
client delivery
Required skills
logical and analytical thinking, handling large volumes of technical data, root cause analysis, attention to detail, patience
Preferred skills
SQL, Jira, CRM systems, Postman, Grafana, Kibana, travel tech, B2B products
Responsibilities
Investigate and resolve technical issues reported by internal teams, analyze technical data to find root causes, communicate findings to colleagues
Seniority
Junior, 1+ year experience
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