Mitarbeiter IT-Support / First Level Support (m/w/d)
Core
First Level IT Support for employees, handling Microsoft 365 issues, hardware setup, and user access management.
Role type
First Level IT Support Specialist
Builds
IT support services for a group of leisure facilities, spas, and hotels
Domain
Leisure & Hospitality
Deliverable
client delivery
Required skills
Hardware setup, Microsoft 365 support, user access management, ticket documentation, problem analysis
Preferred skills
Microsoft 365 knowledge, structured problem-solving, teamwork
Technologies
Microsoft 365, Outlook, Teams, OneDrive, Notebooks, PCs, Smartphones, Printers
Responsibilities
Answering IT requests, configuring hardware, managing user access, documenting support cases, assisting with IT rollouts
Seniority
Entry-level, open to career switchers