IT Service Desk Technician (m/w/d)
Core
Providing 1st and 2nd-level IT support, troubleshooting, and system administration for client devices and production-adjacent IT systems.
Role type
IT Service Desk Technician
Builds
Client systems, network infrastructure, and support for SCADA and production IT environments
Domain
Manufacturing / Industrial IT
Required skills
Network knowledge (LAN, WLAN, WAN), Microsoft OS administration, Hardware administration, SAP support, Technical documentation, Ticket system management
Preferred skills
SCADA application support
Technologies
Microsoft OS, SAP, SCADA
Responsibilities
1st and 2nd-level IT support, Troubleshooting IT issues, Administering client systems (PCs, printers, peripherals), Configuring hardware and software, Documenting IT processes, Inventory management, Supporting SCADA and production IT systems
Seniority
Entry to Mid-level, hands-on IC