Lounge Experience Manager
Core
Lead a flagship premium airport lounge operation at Brisbane Airport, overseeing hospitality, catering, cleaning, concierge, and facilities services to deliver exceptional guest experiences.
Role type
Senior operational leader (Lounge Experience Manager)
Builds
Premium multi-service airport lounge environment
Domain
Aviation hospitality and airport operations
Required skills
Strategic and operational leadership, budgeting and financial performance management, team coaching and development, stakeholder management, safety and compliance oversight, workforce planning
Preferred skills
Hospitality qualifications, Food Safety certifications, RMLV
Technologies
None stated
Responsibilities
Lead all aspects of lounge operations ensuring premium service standards and KPI targets are met; Take full ownership of hospitality, catering, cleaning, concierge, and facilities services; Act as senior site leader maintaining strong operational presence; Build trusted partnerships with clients, airline partners, and airport authorities; Drive financial performance through budgeting, forecasting, and cost controls; Lead, coach, and develop a high-performing multi-disciplinary team; Oversee workforce planning, rostering, and succession planning; Ensure excellence across food and beverage, guest services, and facilities management; Champion safety, compliance, and operational excellence.
Seniority
Senior, hands-on IC
