Mitarbeiter Vertriebsinnendienst & Kundenservice (m/w/d) – Tabak & E-Zigaretten
Core
B2B customer service and order management for a tobacco and e-cigarette distributor, serving wholesalers, shops, kiosks, and gas stations.
Role type
Sales Operations & Customer Service Specialist
Builds
Order processing, customer support, and inventory coordination for B2B clients in the tobacco and vaping industry.
Domain
Retail / Wholesale / Tobacco & Vaping
Required skills
B2B customer service, order management, inventory coordination, complaint handling, MS Office, German (fluent)
Preferred skills
Experience in tobacco/shisha/e-cigarette industry, JTL-Wawi, additional languages (Kurdish, Arabic, Turkish)
Responsibilities
Handle B2B customer inquiries via phone, email, and WhatsApp; process and manage orders in the ERP system; advise customers on product range and availability; manage returns and complaints; coordinate with warehouse and logistics; maintain customer data; collaborate with sales and procurement teams.
Seniority
Mid-level, hands-on IC