Robotron Datenbank-Software GmbH: Second Level Analyst mit Schwerpunkt Energiewirtschaft (m/w/d)
Core
Second-level support specialist for software products serving the energy sector, handling complex incident resolution and customer communication.
Role type
Second-level IT support engineer
Builds
Software solutions and support services for energy industry clients
Domain
Energy sector / IT Service Management
Deliverable
client delivery
Required skills
Linux/Unix and Windows systems administration, Oracle Database (SQL, PL/SQL), incident management, deployment, project team collaboration
Preferred skills
ITIL processes, SCrum, patch and release management, energy data management
Technologies
Linux, Unix, Windows, Oracle Database, SQL, PL/SQL
Responsibilities
Act as the responsible contact person for customers, efficiently process incoming incident reports, conduct research for problem solutions using support systems and development teams, deliver software solutions to customers, participate in deployment and project teams (via careerplan.io/jobs/20808-3041831790719201-S-robotron-datenbank-software-gmbh-second-level-analyst-mit-schwerpunkt-energiewirtschaft-mw)
Seniority
Professional, hands-on IC