Utility Operations Application Specialist
Core
Administer, monitor, and maintain Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM) applications to support utility operations, field dispatch, and planning users.
Role type
Senior Application Support Specialist (Utility Operations)
Builds
Reliable performance of MWM/EAM systems for water, waste, and energy management services (via careerplan.io/jobs/g4ab3077-utility-operations-application-specialist-at-above-and-beyond-talent-acquisition)
Domain
Utilities (water, waste, energy) + IT Operations
Required skills
MWM systems support, EAM systems support, SQL query writing, ITIL/ITSM processes, Windows PC troubleshooting, iOS device troubleshooting, ServiceNow, data validation, root-cause analysis, change control, runbook creation, user training
Preferred skills
AMI metering knowledge, IFS HxGN/Kloudgin experience, Sensus/Itron/Neptune exposure, API integration coordination, Python/PowerShell scripting, AWS certification, project coordination
Technologies
AWS, Oracle, Microsoft SQL Server, ServiceNow, Windows, iOS, PowerShell, Python, SQL
Responsibilities
Administer and maintain MWM and EAM applications; Provide Tier 2/3 support and triage; Track incidents in ServiceNow; Execute controlled changes and patches; Write and optimize SQL queries; Support integrations and data flows; Develop and maintain support documentation; Install and configure applications on desktop and mobile devices; Train users; Conduct system health checks; Participate in on-call rotation
Seniority
Senior, hands-on IC