Customer Success Manager (m/w/d)
Core
Personal account manager for existing and new B2B customers in the social and healthcare sector, providing first-level support, onboarding, and proactive retention.
Role type
Customer Success Manager (B2B)
Builds
Digital products for the social and healthcare industry
Domain
Social and healthcare economy / B2B SaaS
Required skills
B2B customer support, onboarding, CRM/Ticket system usage, cross-selling identification, data analysis, technical understanding
Preferred skills
Experience in software environment, structured work, empathy
Technologies
CRM systems, Ticket systems
Responsibilities
Handle first-level support via phone/email/chat, onboard new customers, proactively ensure customer satisfaction, identify upsell/cross-sell opportunities, analyze customer feedback, maintain customer data in CRM
Seniority
Individual Contributor