Service Desk Specialist
Core
Provide IT support to the Support Office and retail store teams, troubleshooting scanner and POS system technical issues.
Role type
Entry-level Service Desk Specialist
Builds
IT support services for retail operations
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
IT troubleshooting, POS system support, scanner support, ticket management, issue escalation, customer communication
Preferred skills
Tertiary studies in IT
Responsibilities
Receiving and responding to IT queries, troubleshooting scanner and POS system issues, recording phone queries accurately, escalating unresolved issues, keeping customers updated on issue status, collaborating with the wider IT team to problem solve
Seniority
Entry-level, hands-on IC
Sourced via viewjobs · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.