Patient Communications Coordinator
Hybrid
Core
First point of contact for patients, managing enquiries, appointments, and administrative support in a plastic surgery and dermatology clinic.
Role type
Patient Communications Coordinator
Builds
Seamless patient experience and efficient clinic operations
Domain
Private healthcare / Cosmetic surgery / Dermatology
Deliverable
client delivery
Required skills
Telephony, active listening, written communication, customer service, multitasking, Office 365, patient record management
Preferred skills
Medical administration, beauty/aesthetic clinic experience, customer service qualification
Responsibilities
Answer and manage incoming calls, handle general enquiries, transfer calls, manage shared inboxes, maintain patient records, support sales campaigns, provide administrative support, escalate urgent issues
Seniority
Individual Contributor