(Senior) ITSM Process Owner (m/w/d)
Core
Design and optimize IT Service Management (ITSM) processes including Incident, Change, Asset & Configuration, and Service Catalogue Management to support the business.
Role type
Senior ITSM Process Owner
Builds
End-to-End ITSM processes and standards
Domain
IT Service Management / Technology
Required skills
ITSM process design, ITIL framework expertise, ServiceNow proficiency, stakeholder collaboration, KPI analysis, training facilitation
Preferred skills
Analytical thinking, customer orientation, structured work approach
Technologies
ServiceNow, ITIL
Responsibilities
Design and develop ITSM processes (Incident, Change, Asset & Configuration, Service Catalogue), collaborate with IT teams and stakeholders to ensure efficient process usage, conduct training and workshops to establish uniform process understanding, establish ITSM standards organization-wide, analyze KPIs and service reports to improve service quality and response times, apply ITSM expertise in IT projects to support future-proof solutions
Seniority
Senior, hands-on IC
