IT Service Manager / Senior Consultant (m/w/d)
On-site
Core
Ensure reliable delivery of IT services and drive strategic customer relationship development.
Role type
Senior IT Service Manager / Senior Consultant
Builds
IT services, service processes, and customer IT landscapes
Domain
Managed Service Provider (MSP), IT Services, Cloud
Required skills
IT Service Management, ITIL processes, Microsoft 365, Azure, Networking, Security, Project Coordination, Contract Negotiation
Preferred skills
ITIL Certification, MSP experience
Technologies
Microsoft 365, Azure, Sophos, Hornetsecurity
Responsibilities
Ensure SLA/OLA compliance and drive continuous service improvement; Act as strategic advisor for customer IT development; Conduct service reviews and steering meetings; Coordinate internal teams and external providers; Develop service catalog and contract terms; Mentor colleagues
Seniority
Senior, hands-on IC