Senior Systems Engineer (Remote)
Core
Senior Systems Engineer managing escalated IT service tickets, leading infrastructure projects, and supporting clients remotely.
Role type
Senior Systems Engineer (IT Operations & Cloud)
Builds
IT infrastructure, cloud environments, and security deployments for small and mid-sized businesses
Domain
IT Services / Managed Services / Healthcare IT
Required skills
Microsoft 365, Entra ID, Intune, Exchange Online, SharePoint, Windows Server, Hyper-V, VMware, PowerShell, networking, security frameworks
Preferred skills
MSP experience, Healthcare IT (HIPAA), Endpoint detection and response, SOC escalations
Technologies
Azure Cloud, Hyper-V, Microsoft 365, Network, PowerShell, Security, SharePoint, VMware, Windows, Office 365, AI, Firewall
Responsibilities
Own escalated service tickets across desktop, server, network, and cloud environments; Lead projects from design through handoff; Participate in technical scoping with CTO and sales team; Coach and support other engineers; Share rotating on-call schedule; Keep clients informed and document work; Deliver projects on time and within scope
Seniority
Senior, hands-on IC