Senior Consultant
Core
Provide Level 2 support for End User Computing (EUC) environments, troubleshooting hardware, software, and network issues for desktops, laptops, and mobile devices.
Role type
Senior IC EUC Support Engineer
Builds
Stable IT infrastructure and user productivity for enterprise clients
Domain
IT Infrastructure / EUC Support
Required skills
EUC device troubleshooting, Windows and Apple device support, ITIL processes, hardware and software patching, VDI support, Microsoft Active Directory, DHCP, DNS, printer configuration, user account management, mobile device management
Preferred skills
VIP support experience, vendor management, data migration support, satellite office travel
Technologies
Windows, macOS, iOS, Android, Microsoft Office, MS Teams, Outlook, SharePoint, Zscaler, VPN, VDI, antivirus, Active Directory, DHCP, DNS
Responsibilities
Provide L2 support to EUC environment in compliance with IT Service management processes; Maintain, repair, and troubleshoot desktop/laptop OS, hardware, and software; Troubleshoot VPN, antivirus, and VDI issues; Configure and troubleshoot desktop printers; Re-image machines and manage software deployment; Assist with user account, data migration, and profile migration issues; Manage hardware assets and device disposal; Support corporate mobile devices and interface with vendors; Travel to satellite client offices as required.
Seniority
Mid-Senior, hands-on IC