IT Service Management and Operations Analyst
Core
Ensure stability, performance, and continuous improvement of the Dynamics 365 platform and associated technologies (Complaints Management, Customer Service) for a wealth management organization.
Role type
IT Service Management and Operations Analyst
Builds
Business-critical applications supporting key capabilities across the organization
Domain
Financial services / Wealth management / IT Service Management
Required skills
ITIL processes, Incident/Problem/Change/Service Request Management, Microsoft Dynamics 365, Power Platform, ITSM tools (ServiceNow, Jira)
Preferred skills
Dynamics 365 Customer Service/Case Management experience, financial services experience, ITIL/Dynamics 365/Power Platform certifications
Technologies
Dynamics 365, Power Platform, ServiceNow, Jira Service Management
Responsibilities
Provide day-to-day service management and operational support for the Dynamics 365 platform; Support Incident, Problem, Change and Service Request Management; Monitor service availability, performance and SLAs; Coordinate enhancements, releases and change requests; Maintain accurate CMDB records, operational procedures, knowledge articles and service reporting; Support access, security, risk, audit and compliance activities.
Seniority
Mid-level, hands-on IC
