Platform Developer (HaloITSM)
Core
Design, develop, configure, and maintain enterprise ITSM platforms (Halo ITSM), focusing on workflow automation, API integrations, and CMDB integrity.
Role type
Senior IC Platform Developer (ITSM)
Builds
Scalable, automated ITSM solutions including workflows, service catalogs, dashboards, and integrations with enterprise platforms.
Domain
Enterprise IT Service Management (ITSM)
Required skills
Workflow automation, Systems integration, REST API development, PowerShell scripting, ITSM process management (Incident, Request, Change, Problem, Knowledge, Asset, Configuration), Troubleshooting, Analytical thinking
Preferred skills
Halo ITSM administration, ITIL Foundation certification, Microsoft Power Platform, SQL reporting, Enterprise data analysis, ServiceNow experience
Technologies
Halo ITSM, Microsoft Entra ID, Active Directory, Microsoft 365, Intune, CyberArk, Zoom Contact Center, Snowflake, Microsoft Power Platform, Power BI, PowerShell, REST, OAuth, JSON, XML, SQL, JIRA, ServiceNow, Freshservice, Cherwell, Office 365
Responsibilities
Design and implement Halo ITSM workflows, business rules, forms, and automations. Build and improve Incident, Request, Problem, Change, Knowledge, Asset, and Service Catalog processes. Develop dashboards, KPIs, reports, and operational metrics. Design and implement integrations with enterprise platforms (Microsoft 365, ERP, HR systems). Create API-based integrations and automation to reduce manual work. Troubleshoot integration failures, automation issues, and platform performance. Develop and administer CMDB and asset management capabilities. Create automated asset discovery, reconciliation, and inventory processes. Collaborate with technical teams and business stakeholders to deliver scalable solutions. Contribute to platform roadmap planning, testing, and deployments. Create and maintain technical documentation and operational runbooks. Mentor internal IT staff.
Seniority
Senior, hands-on IC
