IT-Service Architekt (m|w|d)
Core
Design and evolution of a modern, regulatorily robust ITSM framework and service-oriented operating model for a leading German mortgage bank.
Role type
Senior IT Service Architect / ITSM Lead
Builds
ITSM framework, service catalog, ServiceNow platform (ITSM/ITOM/ITAM), and scalable service landscapes
Domain
Banking / Financial Services / IT Service Management
Required skills
ITIL framework expertise, ServiceNow (ITSM/ITOM/ITAM) configuration, CSDM knowledge, regulatory compliance integration, stakeholder requirement analysis, process design, organizational change management
Preferred skills
Financial industry regulatory knowledge (DORA, BAIT, MaRisk, KritisV), advanced presentation skills
Technologies
ServiceNow, ITIL, CSDM
Responsibilities
Design and develop ITIL practices (Service Design, Service Catalog, Service Validation & Testing, Service Level Management), establish service architecture and operating models, analyze and structure stakeholder requirements, develop standards and procedural instructions, manage ServiceNow platform evolution, integrate regulatory requirements into ITSM
Seniority
Senior, hands-on IC with strategic scope