Associate, Hero Support
Core
First point of contact for employees, serving as a trusted advisor on policies and procedures to ensure a best-in-class employee experience.
Role type
Associate People Operations (HR Support)
Builds
Internal People Portal knowledge base and employee support ecosystem
Domain
Technology / Human Resources
Deliverable
dashboards & analysis
Required skills
HRIS systems proficiency, CRM/ticketing systems management, data integrity, process improvement, policy translation, independent work, attention to detail
Preferred skills
German language (B1+), recent graduate or 6+ months HR experience
Technologies
Workday, JIRA, ServiceNow, Salesforce
Responsibilities
Manage employee queries via ticket system, maintain internal knowledge base, execute transactional HR services (contracts, terminations, certificates), maintain accurate employee data in HRIS, participate in operational projects to improve processes
Seniority
Junior, recent graduate or early career