Technical Consulting Engineer | 5+ years, Collab(VoIP)
Core
Technical guide resolving complex customer issues in omnichannel contact center environments using deep VoIP and cloud architecture expertise.
Role type
Senior Technical Consulting Engineer (VoIP/Contact Center)
Builds
Customer success outcomes via advanced troubleshooting, lab setups, and AI-assisted automation.
Domain
Telecommunications, Contact Center, VoIP, Cloud Architecture
Deliverable
client delivery
Required skills
Complex Contact Center troubleshooting, VoIP protocols (SIP, RTP), Cloud architecture, OSI Model, TCP/IP, Lab environment creation, Bug reporting, Scripting, Documentation
Preferred skills
Webex Contact Center (WxCC), Cisco UCCX/UCCE, Cloud-native technologies, REST/JSON APIs, SIP Gateway devices, AI-based productivity tools
Technologies
SIP, RTP, REST, JSON, Webex, Cisco UCCX, UCCE, Local Gateway, SIP Gateway
Responsibilities
Independently handle complex customer issues by building detailed lab setups to duplicate problems; Submit precise bug reports and critical issues to Engineering; Build and maintain strong customer relationships providing guidance on enhancement solutions; Develop scripts and documentation to build intellectual capital and use AI-assisted automation tools.
Seniority
Senior, hands-on IC with strategic influence
