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Manager of Account Management

Customer Support Center💼 Full-time🗓 2026-09-17 → 2026-09-26

Core

Senior Account Management leader responsible for stewarding top-tier brand and advertiser accounts, managing a small team, and driving retention and investment growth within a retail media environment.

Role type

Manager of Account Management (Retail Media)

Builds

End-to-end campaign execution, account retention, and team performance for major national brands

Domain

Retail Media / Advertising / Commerce Media

Deliverable

production ML models | product features | dashboards & analysis | client delivery | infrastructure

Required skills

Account management, People leadership, Campaign strategy, Cross-functional collaboration, Data analysis, Contract negotiation, Performance optimization, Team coaching, Stakeholder management, Process improvement

Preferred skills

Retail or commerce media experience, Managing major national brands, Insertion Orders knowledge, Retail media measurement expertise

Technologies

Digital media execution platforms, Analytics and reporting tools, CRM systems

Responsibilities

Manage assigned portfolio of top-tier brand and advertiser accounts; Directly manage 1-2 Account Managers providing coaching and development; Ensure proactive end-to-end account stewardship from kickoff to renewal; Collaborate with Media Activation, Planning, Sales, and Analytics to deliver campaign commitments; Drive retention and investment growth through performance optimization; Establish team vision, processes, and talent development plans.

Seniority

Manager, hands-on IC with people leadership

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