Manager, Account Coordinators (Fixed Term Contract - 12 months)
Core
Lead a team of contingent Account Coordinators to support back-end workflows and processes across the pitch-to-pay cycle for Netflix's UCAN Account Management organization.
Role type
Manager, Account Coordinators (Contingent Talent Program)
Builds
Operational consistency and quality standards for the Account Coordinator team within the US and Canada markets.
Domain
Digital media advertising, sales operations, and campaign lifecycle management.
Deliverable
client delivery
Required skills
Team management, performance evaluation, workflow optimization, onboarding and training, stakeholder communication, operational playbook creation, resource scaling, cross-functional partnership.
Preferred skills
Experience managing contingent/contract workers, familiarity with staffing supplier models, CRM/OMS/ad operations platform knowledge.
Technologies
Salesforce, JIRA, ad servers
Responsibilities
Manage contingent Account Coordinators across US and Canada markets; serve as primary contact with contingent talent staffing team; set and evaluate performance expectations; build feedback loops between leadership and the AC team; drive onboarding and ramp for new ACs; ensure ACs are matched to Sales pods; monitor task volume and quality; own the operational playbook; provide regular updates to leadership; identify scaling needs for contingent support; partner with Market Activation and Product teams.
Seniority
Manager, hands-on team lead