Customer Success Manager, QNX
Core
Partner with Regional Sales Managers and customers to drive revenue growth, retention, and operational excellence for embedded software accounts.
Role type
Customer Success Manager (B2B Enterprise Software)
Builds
Customer relationships, sales pipelines, and operational processes for embedded software solutions
Domain
Embedded software, automotive, industrial controls, aerospace and defense
Deliverable
client delivery
Required skills
Customer relationship management, account retention, escalation management, forecasting, pipeline management, contract negotiation, CRM administration, royalty reporting, stakeholder liaison
Preferred skills
Enterprise account management, customer success methodologies, software licensing models, multilingual capabilities, professional certifications
Technologies
Salesforce, Tableau
Responsibilities
Partner with Regional Sales Managers to support the sales lifecycle from opportunity development to post-sales engagement; Manage renewals, licensing, royalties, and entitlements for assigned accounts; Act as a trusted advisor to customers and internal stakeholders; Prepare quotes, pricing proposals, and commercial documentation; Maintain accurate sales forecasts and pipeline data in Salesforce; Identify upsell and cross-sell opportunities; Coordinate order processing and fulfillment; Produce operational reports for business decisions; Train and mentor new team members
Seniority
Mid-level, hands-on IC