Field Support Technician
Core
Provide full-time, office-based technical support as the primary physical anchor for corporate headquarters, managing local hardware/software issues and a centralized national call queue.
Role type
Field Support Technician (IT Service Desk)
Builds
IT support operations for corporate headquarters and clinical locations
Domain
Healthcare IT / Radiology & Oncology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service Desk systems, Citrix, Active Directory, Okta MFA, Microsoft 365, hardware setup, remote troubleshooting, ticket queue management, user onboarding, vendor coordination
Preferred skills
Bachelor's in Information Technology, 3–5 years IT support experience, CompTIA A+, Network+, Microsoft 365 Certified Fundamentals
Technologies
Citrix, Active Directory, Okta MFA, Google Workspace, Microsoft 365, O365
Responsibilities
Provide direct hands-on technical support and hardware setup for corporate headquarters users; manage and resolve high-volume IT tickets and call queue for national clinical sites; perform remote troubleshooting for clinical systems and corporate applications; coordinate with vendors and internal engineering teams for infrastructure issues; monitor system uptime and assist with IT asset tracking.
Seniority
Mid-level, hands-on IC
