Customer Care Rep
Core
End-to-end order process coordination, customer account management, and cross-functional collaboration to manage orders, production, and inventory.
Role type
Senior Individual Contributor Customer Care Representative
Builds
Customer order fulfillment and account management processes
Domain
Food & Beverage / Poultry
Required skills
Order entry and processing, Inventory management, Cross-functional coordination, Logistics and load planning, EDI maintenance, Customer relationship management, Process optimization
Preferred skills
Poultry industry experience, Broker management, Customer A/R reconciliation
Responsibilities
Receive and process orders accurately, Coordinate daily load planning with logistics, Manage customer projects and system data mapping, Resolve transportation issues, Identify process optimization opportunities
Seniority
Mid-level, hands-on IC
